Unified Digital Healthcare Ecosystem for Bio Clinic (Malaysia)
Technology:
About Project
Bio Clinic, a leading healthcare provider in Malaysia, aimed to modernize and streamline its patient care ecosystem. The goal was to create a single digital platform that brings together multiple healthcare services—teleconsultation, lab bookings, pharmacy, and clinic management—while enhancing transparency and operational efficiency.
EMed HealthTech partnered with Bio Clinic to build a customized solution, complete with IoT-based vitals monitoring and a robust clinic management system. This allowed Bio Clinic to offer seamless care delivery to both walk-in and remote patients, improving the overall healthcare experience.
Primary Features of the Solution
Focused on creating a unified platform that connects healthcare services across telemedicine, diagnostics, and clinic management.
Teleconsultation & Online Services
- Secure video consultations with doctors
- MyKad-based patient registration with auto-filled details
- Easy appointment booking, cancellation, and rescheduling
- Doctors can directly prescribe medicines and lab tests during sessions
- Integrated online pharmacy for prescription uploads and medicine delivery
- Lab test booking for home or clinic visits with workflow sync
Clinic & Diagnostic Management
- Role-based CMS for Admin, Doctors, Nurses, Receptionists, and Patients
- Token-based appointment system with real-time sync for labs and pharmacy
- IoT device integration for vital signs (BP, pulse, temperature, etc.)
- Vitals automatically captured and shared with doctors during consultations
- Phlebotomist app for lab sample collection and test management
- End-to-end billing and revenue tracking across services
Key Challenges
Disconnected platforms for consultation, lab tests, and medicine orders
Manual and inefficient lab test booking and sample collection process
Delays in medicine fulfillment due to lack of integration
Solution
Bio Clinic now operates as a unified digital healthcare platform that bridges the gap between patients and healthcare providers through seamless digital experiences. The solution delivers a streamlined ecosystem where users can consult doctors, book lab tests, receive medicines, and manage clinic operations—all from one platform. With IoT-enabled vitals collection and real-time syncing of patient data, the platform has enhanced care coordination, minimized delays, and significantly improved the patient experience across Malaysia.
Patients receive timely consultations, lab reports, and medicine deliveries within a unified app.
Clinic staff enjoy smoother workflows, appointment scheduling, and task management.
Integrated vitals monitoring reduces manual errors and improves diagnostic accuracy.
Doctors benefit from real-time access to EMRs, lab results, and vitals during consultations.
Teleconsultation with MyKad Integration
Patients can easily register using their MyKad ID, which auto-fills demographic details. They can schedule, cancel, or reschedule appointments and consult doctors securely through video calls. Doctors can manage their schedules, prescribe medicines, and recommend lab tests in real-time, all within the same interface—ensuring care is smooth and data remains centralized.
Lab Test Booking & Workflow Automation
The platform allows patients to book lab tests either for home collection or in-clinic visits. A dedicated app for phlebotomists simplifies the collection process, while lab administrators manage testing workflows linked with clinic tokens. Results are automatically routed to the doctor and patient dashboards for follow-up consultations.
Online Pharmacy
The pharmacy module is fully integrated with the teleconsultation system. Patients can upload prescriptions or place orders directly. Pharmacists prepare a detailed quotation, which patients can approve before dispatch. Medicines are delivered to the patient’s home or made available for pickup. Revenue and order tracking are handled efficiently through the admin panel.
IoT Device Integration for Vitals Collection
The platform integrates with smart diagnostic devices to automatically collect vital health parameters like blood pressure, pulse, temperature, height, weight, BMI, and oxygen saturation. These vitals are recorded and shared with the doctor in real time during consultations. It improves data accuracy, reduces manual errors, and supports faster clinical decisions.
End-to-End Clinic Management System (CMS)
A robust, multi-role CMS supports seamless clinic operations. It allows Super Admins, Clinic Managers, Doctors, Nurses, Receptionists, and Patients to interact within a token-based appointment system. Real-time syncing between lab and clinic queues, access to electronic medical records (EMRs), billing, and internal communications—all contribute to a streamlined workflow and enhanced patient experience.
Our Process
We follow a structured and collaborative approach to healthcare software development, ensuring every project meets client needs.
01
Discover
02
Design
03
Build
04
Deliver
We take an iterative approach to both our work, always looking for ways to improve what we do.
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Customer Stories
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Roshan Deshmukh
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Within 5 days, I have started my “Online Pharmacy” to expand business in entire India with EMedStore team.
Jiten Yadav
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Customer Stories
Discover how our healthcare software solutions have transformed operations and improved patient care for our clients.
I’m from Pharmashop and I want to tell you about the great services we got from EMedStore. If you want a good website with a compatible app that comes with it, look no further, but turn to EMedStore.
Dr. John
Pharmashop
EMedStore helps me to make my business cashless and get new orders easily even in my small town.
Rajat Khanna
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Rahul Tulsyan
KauveryMeds
Best online pharmacy developer at affordable price happy with EMedStore. Easy to use, gaining more customers day by day.
Rupendra Singh Tomar
Ajay Dhondi
Dhondi Medical
Within 5 days, I have started my “Online Pharmacy” to expand business in entire India with EMedStore team.
Jiten Yadav
Devshree Sahu
Dawapanni
EMed Team understood the Domain, transformed the requirement technically on time within my budget, and developed easy to operate & user-friendly online platform.
Fysal Abdulla
Mr Shreejith
Generix Pharmacy
We’ve had a wonderful experience working with EMedStore. They are extremely responsive and did a great job with the app development.
Aliya Ali Shaikha
Roshan Deshmukh
Medbox Your Own Pharmacy
MediXpress Pharmacy has implemented an online pharmacy platform from EMed HealthTech. Get to know about their experience in this video.
Soumyadeep Purkayastha
MediXpress
Dawa Online Pharmacy has implemented an online pharmacy platform from EMed HealthTech. Get to know about their experience in this video.
Karan Jadwani
Dawa Online
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