Harleys – ePharmacy in Kenya

Technology:

About Project

Harley’s, a leading pharmaceutical and healthcare provider in East Africa with a rich legacy spanning 40 years, wanted to enter the booming digital pharmacy space. With a strong physical presence and a loyal customer base in Kenya, Harley’s aimed to build an ePharmacy platform that would reflect their trusted reputation while offering the convenience of online medicine ordering. Their objective was to develop a complete ecosystem consisting of a web portal, mobile applications, and a delivery management system that would allow them to operate smoothly, manage increasing order volumes, and attract a younger, tech-savvy audience. Partnering with EMed HealthTech, they set out to create a modern, scalable, and feature-rich platform tailored to their needs and goals.

Primary Features of the Solution

The solution focused on enabling a smooth medicine ordering experience with a strong backend for logistics and customer engagement.

Customer ePharmacy Platform

Browse and purchase medicines and healthcare products
Upload prescriptions for pharmacist review
Real-time order tracking for customers
Multiple payment gateways including international options
Discount banners and health blogs to drive engagement
Auto-suggestions and search filters for easy product discovery
SEO-optimized for better search engine visibility
Pincode-based dynamic delivery charges

Delivery Management System

Dedicated app for delivery personnel
Assign and manage orders in real-time
Order status update with live sync
Route optimization and address accuracy features
Delivery notifications for customers and admin
Admin dashboard to monitor delivery efficiency
Geo-location tracking and verification on delivery

Key Challenges

Managing a large network of delivery personnel efficiently

Handling high order volumes during peak times

Understanding and catering to new online customer behavior

Solution

EMed HealthTech collaborated closely with Harley’s to develop a powerful online pharmacy platform with fully integrated web and mobile systems. The solution was tailored to provide Harley’s with everything they needed to digitize their pharmacy business, from order management to delivery optimization and promotional tools. By adding features such as international payment support and dynamic delivery pricing, we ensured the platform was suited to both local and global customer needs. The delivery boy app and seamless backend integration created a streamlined ecosystem that connected ordering, dispatch, and customer service under one unified system.

Smooth and timely delivery operations with a dedicated delivery app

Improved reach and visibility with an SEO-enabled web presence

Enhanced customer satisfaction through prescription uploads and fast order processing

Increased conversions via health blogs and smart promotional banners

ePharmacy Ordering System

We developed a comprehensive platform that allows customers to order prescription and OTC products through mobile apps or a web interface. With features like smart product search, prescription upload, multiple payment modes, and real-time order tracking, the platform offers a seamless experience that caters to users across all age groups.

Dynamic Delivery Pricing Module

To address the varied geography and delivery zones, we implemented a smart pricing engine that adjusts delivery charges based on the customer’s location. This helped Harley’s maintain cost efficiency while providing fair pricing to users in different areas.

Admin Dashboard & Analytics

The backend system provides Harley’s with complete visibility into order management, customer data, delivery performance, and financial transactions. It empowers their internal team to make data-driven decisions and optimize service delivery over time.

Our Process

We follow a structured and collaborative approach to healthcare software development, ensuring every project meets client needs.

01

Discover

We shape brands through exploration, applying in-depth research to challenge assumptions at every turn.

02

Design

Our design approach is to simplify. We embrace the joy in creating something unique that is easy for end users.

03

Build

Using modern technologies, we build with efficiency and skill, creating flexible business-driven solutions.

04

Deliver

We take an iterative approach to both our work, always looking for ways to improve what we do.

Client Case Study

Explore how we have helped healthcare organizations overcome challenges and achieve success through our customized software solutions.

Integrated Healthcare

Torus Health – Integrated Healthcare Platform

In collaboration with EMed HealthTech, Torus Health developed a comprehensive healthcare solution that simplifies medicine and lab test ordering while fostering community engagement through an innovative referral system.

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Customer Stories

Discover how our healthcare software solutions have transformed operations and improved patient care for our clients.

Within 5 days, I have started my “Online Pharmacy” to expand business in entire India with EMedStore team.

Dawa Online Pharmacy has implemented an online pharmacy platform from EMed HealthTech. Get to know about their experience in this video.

Customer Stories

Discover how our healthcare software solutions have transformed operations and improved patient care for our clients.

I’m from Pharmashop and I want to tell you about the great services we got from EMedStore. If you want a good website with a compatible app that comes with it, look no further, but turn to EMedStore.

EMedStore helps me to make my business cashless and get new orders easily even in my small town.

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Best online pharmacy developer at affordable price happy with EMedStore. Easy to use, gaining more customers day by day.

Within 5 days, I have started my “Online Pharmacy” to expand business in entire India with EMedStore team.

EMed Team understood the Domain, transformed the requirement technically on time within my budget, and developed easy to operate & user-friendly online platform.

We’ve had a wonderful experience working with EMedStore. They are extremely responsive and did a great job with the app development.

MediXpress Pharmacy has implemented an online pharmacy platform from EMed HealthTech. Get to know about their experience in this video.

Dawa Online Pharmacy has implemented an online pharmacy platform from EMed HealthTech. Get to know about their experience in this video.

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